At Picchi, customers are placed at the centre of the company's philosophy. Among the various services available you can find a complete package of technical assistance and maintenance for every type of after-sales need. There is also a service of complete training and refresher courses for customers and operators who use Picchi machinery.
Picchi allows you to have scheduled maintenance interventions to maintain the efficiency of the machine at high levels, optimizing its operating costs. Picchi also offers contracts for scheduled maintenance and a direct repair service for the faulty component, guaranteeing the maintenance of the initial construction standards.
Picchi offers a complete technical assistance service, even remotely. Among the different possibilities are:
Due to the Covid-19 pandemic, since it is impossible to go to customers abroad, Picchi has developed a remote assistance system that allows the installation and relative acceptance of machines at foreign customer’s facilities, through the use of new tools, such as augmented virtual reality, which, thanks to the possibility of having simultaneous translators, makes the application simple.
In the event of a failure, the time factor is of primary importance. Timely intervention with specialized technicians is an absolute priority for Picchi, also guaranteed by a wide availability of spare parts in stock, classified and coded with unique laser-marked codes on every single part. The most significant or difficult to find components are stored in the warehouse, both for mechanical and electronic parts, including motors. As long as the machine works, Picchi intervenes and guarantees spare parts, thanks also to the mechanical machining department available within the company, allowing interventions on all Picchi machines since 1958, making it easy to find parts, increasing traceability and further reducing intervention times.
Picchi offers technological support aimed at optimizing the process in the face of technological needs or innovations.
